We are currently experiencing a technical issue that could slow down processing times. We are working diligently to resolve the issue. We appreciate your cooperation.
We are currently experiencing a power outage at our Home Office in Houston, TX. While we are equipped to work remotely, the outage has affected our ability to answer phones and receive faxes.
We will continue to monitor e-mail inboxes and will update you once power is restored and our phones are back online.
We apologize for any inconvenience and hope you are all staying warm and safe.
Affordable insurance solutions that help you take control of your financial and health care future. Our quality products are backed by a commitment to keeping your insurance premiums stable and as low as possible. We are also devoted to superior customer service.
When you call us, you will talk to a live person… a person who cares about helping you and your family.
New Era Life and its subsidiary company Philadelphia American Life appreciate your business and strive to provide the best service possible. Click to Login or Register to access your policy information.
Agents are an integral part of New Era Life family. We take pride in providing the tools to our agents for our joint success.
Click to Login or Register to access your up to date business information.
Quick, easy and secured way to check policyholder's eligibility and benefit information. Also have detail look at your EOBs(Explanation of Benefits).Click to Login or Register to access the information.
Provides simple and secured way to manage your employees' policies.Click to Login or Register to access your business information.
† Each of these companies has sole responsibility
for the products they issue.
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To our valued Policyholders and Agents,
We realize that the past several days have been anything but normal. We want you to know that we are prepared to continue our operations and support you during this global event, without interruption.
Our top priority is the health and safety of our policyholders, employees, agents and their families. We are diligently monitoring the Coronavirus (COVID-19) outbreak, and responding to recommendations made by the Centers for Disease Control and Prevention (CDC).
New Era remains committed to ensure that our clients continue receiving the best service possible during this public health event. We have already implemented business continuity measures to ensure that our offices remain open as well as our phone lines. We will continue to take new applications, process claims, and answer any questions that you may have. If you do happen to experience a longer hold or response time than usual, please be patient as many of our employees are working remotely during this time.
As the Coronavirus situation continues to evolve daily, we urge you to consult the Centers for Disease Control and Prevention (CDC) website for the latest information, including how to protect yourself, what to do if you are sick, etc..
Thank you for choosing to be a valued member of the New Era family, and we look forward to serving you.
Please log into your Policyholder Portal to view FAQs pertaining to the virus and your policy with us.
Please call Customer Service for any questions you may have.
U65 Health Policyholders 1-888-748-3040
Medicare Supplement Policyholders 1-877-417-7555
Dear Valued Policyholder:
Our hearts go out to everyone affected by Hurricane Ida and its aftermath. We hope that you and your family are safe and have remained healthy during this devastating weather event.
If you normally pay by check or money order, please consider paying online through our website or switching your account temporarily to an automatic bank draft method. This will avoid potential processing delays in the posting of your payment due to mail delivery disruptions. To pay online please visit us at https://apps.neweralife.com/policyholder to log in or register your account. You can set up a onetime payment or download and complete a bank draft authorization form to set up recurring payments.
Should you have any questions or concerns about making your premium payment, please contact us for assistance.
Our hearts go out to everyone affected by Tropical Storm Fred and its aftermath. We hope that you and your family are safe and have remained healthy during this devastating weather event.
Paying by check, money order or electronic bill pay? If you haven't already, please consider registering your policy on our policy holder portal. The Policy Holder portal provides the option to make one-time premium payments from your checking account, savings account or credit card (if available). This will avoid potential processing delays in the posting of your payment due to business or delivery disruptions. For your convenience, you may also set up recurring monthly credit card premium payments (if available) through the portal or you may have your premiums automatically deducted from your checking or savings account by providing our Company a completed and signed Electronic Funds Transfer Authorization Agreement. You can download the EFT form under the tab “FORMS”. Thank you for your valued business.
If you have any questions, Please call NEW ERA LIFE OF THE MIDWEST at (877) 417-7555.